To prevent possible performance and sync issues, we recommend that end users utilize the latest version of the SecureBackup/SecureSync agent. By default, the Autoupdate tool, which is installed as part of the SecureBackup/SecureSync agent installation package, will check and install updates on a regular basis. In some instances, however, agents might not update as expected.
Step 1: Find the End User's Current Agent Version
As an administrator, you can use the Machines tab to find agents that are out-of-date.
- Log into the administrative web portal.
- In the left-hand organization navigation menu, select the appropriate organization.
- Click the Machines tab. The Machines tab displays, listing all existing machines currently registered in the system.
- Click the Needs Update button to filter and view all agents that need updated.
Alternatively, end users can find their current agent version listed in their local machine.
- On the end user's local machine, hover over the system tray icon. The current agent version will display in the notification pop-up bubble.
- Alternatively, in the Microsoft Windows Programs and Features tool, you will see the latest agent version in the list of programs.
Step 2: If Necessary, Update the Agent
- On the affected user's local machine, navigate to agent installation directory (by default, the installation directory is located at C:\Program Files (x86)\Synced Tool\bin).
- Click to run autoupdate.exe.
If you continue to experience issues or have trouble upgrading agents, please contact NewPush Support as always at [email protected]
