Inbound calls service interruption
New incident: Investigating
Engineers are aware of and are monitoring a reported service disruption with an upstream provider that facilitates phone services for Servers Australia. Due to this upstream disruption, you may be unable to contact our team on our main contact numbers.
Support assistance is still available through the MySAU portal should you need assistance at this time. We'll provide further updates as we receive more information from the provider.
Time posted
May 17, 09:55 AEST
Components Affected
Service Desk - Phone Support
Inbound calls service interruption
Incident status: Monitoring
Our upstream phone service provider has indicated they have partially restored connectivity. We have been monitoring this and our inbound phone line appears to be functioning normally again. We'll continue to monitor for further updates from the provider as the situation changes.
Time posted
May 17, 11:42 AEST
Components Affected
Service Desk - Phone Support
